♥ Flat rate shipping $5 ♥ Free shipping on orders $50+ ♥

FAQs


How are your soaps made?

Handmade At Heart bar soaps are hand poured and made using the cold process method. A mixture of oils and lye solution (distilled water and sodium hydroxide) create a chemical reaction called saponification. After this reaction is fully complete, NO lye remains in the bar; the result is a glycerin rich soap. Handmade At Heart's soap bars are 100% skin safe.

How do you fragrance your products?

Handmade At Heart products are fragranced with 100% pure essential oils and phthalate-free fragrance oils. All products are made following IFRA skin-safe guidelines.

Do you accept returns?

Due to the nature of Handmade At Heart's products, I do not accept returns; however, if you are not 100% satisfied with your order you can email handmadeatheartllc@gmail.com and we will work to rectify any issues.

What are your processing times?

Orders are usually processed in approximately 5-7 business days. This timeframe may be extended during holidays. I will always let you know if delays are ever expected.

Do you accept custom orders?

I am always happy to collaborate with you for custom orders! For more information, please email handmadeatheartllc@gmail.com.

What is your shipping policy?

All orders are shipped via USPS. Tracking information will be sent once the order has entered the USPS system. Handmade At Heart currently only ships within the USA. Flat rate shipping is $5. Orders $50+ are eligible for FREE SHIPPING.